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What is Trident Privilege?
Trident Privilege is the frequent guest programme of Trident Hotels that rewards guests on the
frequency of their stay and other eligible spends in participating Trident hotels during their stay.
What does 'Stay' mean?
A 'stay' is defined as the total number of consecutive nights spent at the same participating hotel with a minimum of 24-hour difference between successive check-outs and check-ins.
Which are the participating Trident hotels?
a) Trident, Agra
b) Trident, Bandra Kurla, Mumbai
c) Trident, Bhubaneswar
d) Trident, Chennai
e) Trident, Cochin
f) Trident, Gurgaon (Delhi NCR)
g) Trident, Hyderabad
h) Trident, Jaipur
i) Trident, Nariman Point, Mumbai
j) Trident, Udaipur
How can one become a Trident Privilege Programme member?
You can become a member of the Trident Privilege Programme by enrolling at the front desk during check-in or by visiting the Trident Hotels website www.tridenthotels.com. The front office staff at the hotel would be glad to help you with the enrolment process. Post enrollment, an email with an activation link will be sent to your given e-mail address. Simply click on this link, subsequent to which your membership will be activated.
It is imperative for the link to be clicked for activation of the membership. Non-activation of your membership could lead to the termination of your account, and all accrued points (if any) will lapse from the terminated account.
Will I get my Trident Privilege card at the front desk when I enrol at the hotel?
Trident Privilege physical membership cards have now been discontinued. Please be assured that you will continue enjoying your tier benefits and earn or redeem your points even in the absence of the membership card, just by quoting your membership number, which shall suffice.
Who can become a member?
Any Individual above the age of 18 years can enrol to become a member of Trident Privilege.
Is there an enrolment fee?
No, there is no enrolment fee.
How can I earn Trident Privilege points?
To earn Trident Privilege points, a member must be registered with the Trident Privilege Programme. Red tier members will be awarded 10 points for every eligible INR 100 (one hundred only) spent during their stay. Further, Silver, Gold, and Platinum members will earn 11, 12.5, and 15 points, respectively.
What is 'eligible spend'?
The eligible spend for the purpose of earning points comprises the amount spent by a member only on the following: Room; Food and Beverage; Laundry; Trident Spa & Fitness Center; Mini Bar; Business Centre and Trident Meeting rooms. The spend would not include taxes, discounts and any other third party payouts.
Are there any types of stays that are not eligible for earning points?
Some rate types and stays are not eligible for earning points. No points or stay credit is awarded for house guests, complimentary rooms, or those booked against barter, if you are a 'sharer' guest, or under redemption. Bookings made through travel agents, online travel websites, and group or tour operators are not eligible for points or stay credits. Points are also not given for banquet events, catering functions, airline crew groups, employees of Trident Hotels, tips, and taxes. No points or credit, towards the tier status is awarded if the guest is a 'no show' at the hotel. This implies that the member will not earn any points even if he/she is charged retention as per the hotel's 'no show' policy.
Will I earn Trident Privilege points for stays I have undertaken at Trident Hotels before enrolling in the Trident Privilege Programme?
No, you will only earn Trident Privilege points for stays you have undertaken at Trident hotels after your enrolment into the Programme.
How long will it take to credit my Trident Privilege account after a stay?
Your Trident Privilege account will be credited with the eligible points within 5 working days from the time of the check-out of the relevant stay.
How do I get credit for a missing stay?
In the rare case that you find a stay has not been credited, You may alternately contact the Programme Centre for an update of the same. You would be asked to furnish relevant information regarding the particular stay.
Can I earn points on my dining bills without actually staying at the hotel?
Yes. You will earn points on dining even as a non-resident guest. Further, if you are a Silver, Gold or Platinum tier member, you will also enjoy savings up to 10%, 15% and 25%, respectively.
Can my spouse, children, or parents use my membership?
The membership and the accruing benefits and privileges are restricted to the members. Spouses, children, or parents cannot enjoy the benefits and privileges of a membership.
Can I receive credit for two rooms if I'm paying for both?
Yes, provided the second room is also booked in your own name and you are settling the bills, subject to a maximum of three rooms per stay.
Can points be redeemed for any person other than the member?
No, points may not be redeemed for any person other than the member.
Are taxes applicable on redemptions?
Yes, taxes will be applicable on redemption as per normal standards.
What is the validity of my Trident Privilege membership?
Your Trident Privilege membership is valid for 5 years from the date of issue. At the end of 2 years, your membership will automatically be renewed for another 5 years if there has been eligible activity in the preceding 12 months, failing which membership will stand terminated.
What is the eligible activity?
Eligible activity is defined as completing one stay at eligible rates (mentioned above) at any of the Trident hotels in the preceding 12 months from the date of membership lapsing.
Tell me more about membership tiers.
Trident Privilege Programme has 4 tiers: Red, Silver, Gold, and Platinum. Red is the entry-level tier contingent on spend patterns and frequency of stay, membership will be upgraded to Silver, Gold, or Platinum tiers.
What are the criteria for upgrading my tier?
Trident Privilege members are rewarded with tier upgrades and other benefits for repeat stays at Trident Hotels in a 12 month rolling period. Tier upgrade criteria is mentioned below:
Silver Tier - 4 nights
Gold Tier - 10 nights
Platinum Tier - 24 nights
What is the criteria for retaining my tier?
Silver members need to complete 2 nights in the subsequent 12 months rolling period from the date of the enrollment to retain the tier.
Gold members need to complete 4 nights in the subsequent 12 months rolling period from the date of the enrollment to retain the tier.
Platinum Tier may be retained completing 8 nights in the subsequent 12 months rolling period from the date of the enrollment.
Will I be downgraded if I don't meet the criteria for tier retention?
Yes, in case the minimum tier retention criteria are not met, your membership level will be adjusted to a tier the maintenance criteria of which you have met.
If, and when will my points expire?
Accumulated points will be valid for at least 2 years from the date they have been awarded. All points accrued in a calendar year (that have not been redeemed) will lapse post 2 years on the 31st of December. All points lapse when membership lapses.
Can I manage my account online?
Yes, Trident Privilege is a fully web-enabled Programme. Your membership number along with the password issued to you at the time of enrolment can be used to access the member website. The password can be changed subsequently.
I can't find the gift certificate on my email, can it be reissued?
In the event that the e-certificate redeemed by you is lost or if you haven't received it, you can log in to your Trident Privilege account or call the Trident Privilege Helpdesk at +91 11 2389 0657 (operational 24 hours) and we will re-send the e-certificate within 48 hours.
What are the redemption options available to members?
What offers a host of redemption opportunities to our members. The assortment comprises various options at Trident hotels including complimentary stays, dining certificates, room upgrade certificates and spa therapies.
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